FAQs

Knitted Designs

  • We use 100% cotton yarn, which is knit into a tube (known as an i-cord), and then carefully feed the i-cord over the top of aluminum wire. You can view all the colors offered here.

  • Not at all! Which makes our decor perfect for hanging, if needed. All items are very lightweight, although you will want to handle with care so they don't lose their shape.

  • Yes, if the product is pulled at or bent in any way. If too much pressure is applied to the wire. If it is not handled with care, or if they are placed with sharp objects or rough/sticky materials (such as Velcro or sticky tape, etc.), these may catch the threads on the yarn and pull/ruin the item. They should be kept out of reach from children as they are not toys.

  • Absolutely! Custom orders are always welcome! However, we reserve the right to refuse any custom order that is deemed either unsuitable for the brand or offensive in any way. Please ensure that the spelling of any custom words/names is correct, as items will be made according to the information given when ordering. (This goes for capital/lowercase letters as well.)

  • Even though the ends are closed off, there is a possibility that the wire MAY become exposed. If upon receiving your item the wire is sticking out, please gently slide the cord from the middle to cover the ends of the wire - ensuring that the cord is evenly distributed along the entire length of the sign.

    Products are meant to be displayed and not handled too often to ensure that the wire doesn't bend or the cord becomes frayed.

    The product should not be forced or bent in any way as this will damage and misshape your decor.

    Lightly dust or vacuum your items to clean when needed.

    Rodina Artistry Co. is not responsible for any damages caused to the products once they’re delivered to the customer.

  • Unfortunately, due to the nature of my products being custom and handmade I can't offer you a refund or exchange for change of mind. Sorry for any inconvenience this may cause.

Resin Crafts

  • We use quaility resin as well as various mixed mediums like metal, pigments, plastic, flowers, glitter, etc.

  • You can clean your pieces by gently handwashing them with dish soap and warm water! Avoid using harsh chemicals or cleaners. Direct sunlight exposure for longer periods may cause damage and color fading, so be mindful!

  • Because of the nature of resin art, we cannot remake exact copies of anything. We can make things with the same colors or designs, but no two products will be the exact same.

  • Yes! We would love to make custom orders! If you would like to discuss a custom order, please message us via email or social media!

Jewelry

  • Yes! They are made with stainless steel so they are safe for sensitive skin. As someone that is allergic to fake metals, I want to make sure anyone can wear my designs!

  • Our return policy for jewelry states that you can return any piece of jewelry within 30 days of purchase for a full refund or exchange. The jewelry must be in its original condition. Any jewelry that has been damaged or altered cannot be returned or exchanged. If you need to return or exchange a piece of jewelry, please contact us using our email or social media messages to initiate the process.

General Questions

  • In-stock items will ship in 2-3 business days. Custom orders may take up to two weeks to be shipped. If there are any delays, we will contact you immediately. If you have any questions or concerns, reach out through our email or social media platforms.

  • Shipping is always just $5 flat rate for all orders. As a bonus any orders $50 or more ship FREE!

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